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Event Details
Dear Sir/Madam,
Thank you for your interest in the itSMF Gulf symposium.
Please be informed that seat booking has ended on Thursday 11/03/2010 at 15:00. Currently we are not accepting online registrations any longer. For further details kindly contact events@itsmf-gulf.org or call +97143901871.
You can join our linkedin group itSMF Gulf and follow us on Twitter @itsmfgulf for more updates.
Thank you,
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Registration Ended
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A combination of theory, illustrated with life results from real projects, and personal enthusiasm is brought to you by itSMF Gulf the only internationally recognized and independent non-profit organization dedicated to Service Management standards, frameworks and best practices.
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A PRAGMATIC APPROACH TO BUILD THE SERVICE CATALOGUE
An itSMF Gulf & BCS Middle East Joint Symposium and Showcase
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Who Should Attend?
• CIOs & CTOs
• IT Directors and VPs
• Policy Makers
• IT Leaders
• Investors
• Entrepreneurs
• Academics
• Consultants/Auditors
• Process owners
• IT Practitioners
• Managers of:
o Information Security
o IT infrastructure
o Service and support
Location
Mohammed Bin Zayed City
Injazat Auditorium
[Download Map]
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Interactive workshop including:
- The importance of the service Catalogue!
- Elements needed in building and maintaining a Service Catalogue(s)
- Real life business cases, with appropriate templates and models
- A pragmatic roadmap – activity plan and deliverables
The attendees are invited to bring their own related material for discussion and advice.
Speaker
Marc Meul – An exceptional track record of more than 30 years experience in Service Management. He is recognized during the past few decades for his outstanding achievements in the ITSM and ITIL realms.
Date
Monday 15th March 2010 @ 10am to 2pm
Event Agenda
10:00 - 10:15 Registration
10:15 - 10:30 Opening
10:30 - 11:30 Keynote Speech
11:30 - 12:00 Interactive Discussion
12:00 - 01:15 Lunch
01:15 - 02:00 Injazat Data Center Showcase
Contact
For further information kindly contact:
Walid Nehme Tel: +971508440284
events@itsmf-gulf.org
www.itsmf-gulf.org
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When & Where
Injazat Data Systems Auditorium
Mohammed Bin Zayed City
Abu Dhabi,
Abu Dhabi
United Arab Emirates
Monday, March 15, 2010 at 10:00 AM (GMT+0400)
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Hosted By
itSMF
The IT Service Management Forum (itSMF) is the only internationally recognized and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership.
